Webbit
Connect the gap between the tools you have and the workflow you need.
When standard automation isn't enough, we build a scoped agent or integration around your actual process. That can include an internal knowledge assistant, a multi-step API workflow, or a controlled agent that gathers information and prepares actions for approval.
Who it is for: Teams with a specific operational bottleneck, several systems that don't talk to each other, or a knowledge base that people can't use efficiently.
Problems this solves
- Critical knowledge is hard to find: Policies, product details and procedures are spread across documents, drives and people.
- Systems don't share a workflow: Staff act as the integration layer, copying information between tools that don't connect.
- A standard SaaS tool almost fits: The process is specific enough that off-the-shelf automation creates more work than it removes.
- Manual research takes too long: People repeatedly gather information from several sources before they can make a decision.
Example workflows
Internal knowledge assistant
Starts when: An employee asks a policy, product or process question.
- Search approved internal sources.
- Return an answer with source references.
- Ask a clarifying question when needed.
- Escalate unanswered questions to the content owner.
A person decides: The business owns source quality and reviews gaps.
Result: Staff find approved answers faster without relying on one person's memory.
Multi-system operations request
Starts when: A request spans CRM, project tooling and finance.
- Validate required information.
- Call each approved API in the correct order.
- Handle errors and retry rules.
- Record the result and notify the owner.
A person decides: Approval gates protect high-impact actions.
Result: The process runs as one workflow without a person moving data between screens.
Research and preparation agent
Starts when: A team member needs a client or supplier brief.
- Collect information from permitted sources.
- Summarise with source references.
- Highlight missing or conflicting details.
- Prepare a draft for human review.
A person decides: The output is treated as a draft until a person validates it.
Result: Preparation time drops without pretending the research is automatically correct.
What you get
- Fit the actual process: The workflow is designed around your rules instead of forcing the team into a generic template.
- Controlled scope: We define the systems, permissions, actions and approval boundaries before building.
- Maintainable handover: Documentation and credentials stay with your business so the system isn't a black box.
- Room to extend: The first useful workflow can become a foundation for adjacent automations when it proves reliable.
Works with
- Custom REST APIs
- Webhooks
- Internal databases
- Cloud document storage
- CRM and ERP systems
- Authentication and permission systems
- Messaging and alerting tools
Honest limits
- Custom builds require clear requirements, access and a named business owner.
- Third-party API limits, changes and licensing can affect what is possible.
- An agent shouldn't be given unrestricted authority over sensitive actions without explicit controls.
Questions
Is a custom agent always the right answer?
No. We first check whether a simpler integration or process change will solve the problem. Custom work is justified when the workflow is valuable and genuinely doesn't fit standard tooling.
Can it use our internal documents?
Yes, within permission boundaries. We define which sources are approved, how access is controlled and how answers reference the underlying material.
Who owns the code and integrations?
The commercial agreement should make ownership explicit. We build inside your accounts where possible and provide documentation and handover so your team isn't locked in.
How do you reduce hallucination risk?
We constrain sources, test representative questions, use confidence and escalation rules, and keep high-impact actions behind human approval. No responsible build can promise zero errors.
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