Webbit

Turn vehicle interest into a tracked next step.

Vehicle enquiries arrive through marketplaces, website forms, phone calls and messaging, often with incomplete buyer context. We automate the first response, qualification and follow-up so the sales or service team can act on a clear opportunity. Live inventory, pricing or finance information is only surfaced when the relevant system is actually connected.

Who it is for: Franchised and independent dealerships, used-car retailers and service departments handling a steady flow of vehicle and aftersales enquiries.

Problems we see

Buyer intent is scattered: Enquiries arrive from several marketplaces and channels with different details, making it difficult to compare or prioritise them.
Test drives take too many messages: Sales staff coordinate availability and confirmations by hand while customers expect a quick response.
Service follow-up is inconsistent: Reminders and routine service enquiries depend on someone remembering to work a list.
CRM records lack context: Vehicle interest, budget, timing and next steps are buried in emails and notes rather than attached to the opportunity.

Example workflows

Vehicle enquiry qualification

Starts when: A buyer enquires through a marketplace, website form, phone call or message.

Capture the vehicle of interest and the buyer’s preferred contact channel.
Ask approved questions about timing, budget range and buying position.
Check approved listing information only when a current inventory source is connected.
Create the lead with a summary, assign the correct sales owner and schedule the first follow-up.

A person decides: Sales staff handle negotiation, trade-in valuation, finance discussions and any promise about availability or price.

Result: The team sees a consistent opportunity record instead of a raw marketplace notification.

Test-drive booking and reminder

Starts when: A qualified buyer requests a test drive.

Collect preferred date, time and licence or eligibility information according to your process.
Offer permitted appointment windows or create a request for confirmation.
Send directions and preparation details.
Update the CRM and remind the customer before the appointment.

A person decides: Special vehicles, accompanied drives, insurance checks and eligibility decisions remain with the dealership.

Result: Routine booking coordination is handled without losing the sales context.

Aftersales and service reminder

Starts when: A service interval, booking request or follow-up deadline is reached.

Identify the relevant customer and vehicle record where access exists.
Send an approved service or follow-up message.
Capture the requested date or service concern.
Create a booking request or route the customer to the service team.

A person decides: Technical diagnosis, warranty decisions and urgent safety concerns go to a qualified service adviser.

Result: Aftersales follow-up becomes visible and consistent without pretending to diagnose the vehicle.

What changes

Faster, more consistent first response to vehicle enquiries.
Better buyer context before a salesperson makes contact.
Less manual coordination around test drives.
Cleaner CRM records for sales and service follow-up.

Works with

Dealer CRM or sales platforms with API access
Dealer management systems where approved access exists
Calendars and test-drive booking tools
Telephony, SMS and WhatsApp Business
Website and marketplace enquiry feeds
Approved inventory or listing data sources, only when connected

Honest limits

Live stock, pricing and availability aren't implied. They require an actual feed or integration with a current source.
Finance, credit, insurance and valuation decisions remain with the dealership and its regulated partners.
Test-drive eligibility and vehicle-handover requirements must follow the dealership’s policies and local rules.

Questions

Can the assistant tell customers what vehicles are in stock?

Only when a current inventory or listing feed is connected and the data is approved for customer use. Without that integration, the workflow should capture the request and route it to the sales team rather than guess.

Can it handle vehicle enquiries from multiple marketplaces?

It can consolidate enquiries from supported channels into one workflow. Marketplace access and available data vary, so the audit confirms what can be ingested reliably.

Will it negotiate price or finance terms?

No. The workflow can qualify the buyer and prepare context, but negotiation, finance offers and commitments stay with authorised dealership staff.

Can it support multiple dealership locations?

Routing by location, brand or team is possible when the source data identifies the relevant site. The exact rules depend on your CRM and enquiry channels.

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